The stabilization phase for FirstLink colleges continues as ctcLink project staff and college staff work together and diligently through the remaining issues in the new system. The IRS forms (W2s, 1099s, 1098-Ts) are complete following a rigorous process to validate data in both the old system and ctcLink to make up the correct, combined tax information for 2015. A huge thanks to everyone involved!
The entire project team’s main focus remains on FirstLink colleges’ stabilization. On February 8, the communication model for FLC support will shift from all day, open web/phone lines to an as-needed basis. The online ctcLink Service Desk will be the initial point of contact for logging issues and requesting assistance. If a quick phone call is needed to help clarify or resolve the issue, ctcLink support staff will call or if a WebEx would be beneficial, they may suggest a quick online session.
In addition, Andy Duckworth’s training and organizational change management team have begun the process of updating and creating some new quick reference guides, creating lecture videos and learning assessments, and refining the ctcLink business process diagrams for the ctcLink Canvas classrooms. This material will provide quick how-tos to immediately assist FirstLink college staff, and will also aid in preparing for future hands-on instructional sessions at the ctcLink training classroom in Olympia. “Initially, these tools are meant to help facilitate knowledge transfer and a deeper understanding of ctcLink for FirstLink staff, but ultimately, all wave colleges will soon benefit from the various forms of training tools we’re creating,” Andy said.
Speaking of Andy…if you have a few minutes, check out his team’s latest WaveLink video. A portion of the video was filmed at Clark College, in the heart of Penguin Nation!