Those of you who work at one of the Wave 1 colleges may have already heard that Wave 1 project leads have requested an October 24, 2016 go-live date (rather than August 2016). The request is based on a detailed review by Wave 1 project leads of all of the activities that currently take place around the end of summer quarter and the beginning of fall quarter and what would be the best and least disruptive for students. The request was discussed at the presidents’ meeting (WACTC) last week and next steps are for ctcLink and SBCTC leadership to review the project schedule, discuss the recommendation with the ctcLink Steering Committee and get any changes to the schedule approved by the state’s oversight agency for state IT projects.
At their meeting, the presidents also voted to standardize the Chart of Accounts and related codes in ctcLink. The group will be asking the Business Affairs Commission (BAC) to form a subcommittee to work on this project along with the SBCTC Finance staff. Also related to ctcLink, Dr. Ryan Carstens, president at Spokane Community College, was formally nominated to represent WACTC on the ctcLink Steering Committee. Welcome Ryan!
Back at project headquarters, the joint SBCTC/Ciber project team continues to support FirstLink colleges through the stabilization period. Issues are being addressed daily as college staff phone or “WebEx” in to the team rooms to ask questions and get support in using the new software system. The Campus Solutions team is getting the most business, averaging about 15 calls per day. The other dedicated teams available to take calls are Finance, HR/Payroll and General Ledger. Simultaneously, the ctcLink Service Desk tickets are also being addressed. Only seven percent of all tickets logged remain open and we are down to twenty-some tickets that are currently marked “critical” or “urgent.” Thanks to all team members and everyone at the FirstLink colleges for working together to resolve the issues as they arise.