The ctcLink project team continues to support FirstLink colleges during their stabilization period. Beginning this week, most of the Ciber/SBCTC project team staff joined forces with the ctcLink/ERP Support Team in Olympia to focus on the outstanding critical and urgent “trouble tickets” that have been logged with the service desk. With everyone working together in one place to address the critical issues, while also supporting FirstLink colleges remotely, 13 of the critical issues have been resolved in the last few days. There is definitely more work to do, but as TCC’s Andy Duckworth said, “It’s awesome to see that kind of progress in such a short time.” There is also a daily status call with FirstLink college project managers to address the issues and progress of the day.
A handful of project staff remained on-site at Tacoma and Spokane to support the Finance departments and another group in the Bellevue office is focusing on the “high, medium and low” service tickets.
In addition, some changes to project leadership are underway. J.C. Chappell is now the ctcLink Senior Project Manager. He has been with the ctcLink project since Ciber came on board in February 2013, so he is definitely a familiar face. He was Ciber’s program director for the ctcLink project, but now J.C. will assume the role of senior project manager. He has 31 years of experience in the information technology industry, specializing in managing large, complex programs and projects in a wide range of industry environments.
Also, as reported earlier this month at various meetings, Dennis Colgan is now the ctcLink Project Director for SBCTC. Dennis replaces Barbara Martin who announced her retirement coming up in January (congrats Barbara!). Dennis was most recently the Wave 1 coordinator (Jason Gordon has transitioned from Wave 2 coordinator to Wave 1 to fill that role). Dennis has been involved with the project from the early stages. He was a member of the ctcLink Vendor Evaluation and Selection Committee (VEST) and is a past member of the ctcLink Steering Committee. Dennis has been with the community and technical college system for nearly 20 years, at both Highline and South Seattle colleges.