FirstLink Update: Week 8

FirstLink colleges (Spokane, Spokane Falls and Tacoma) are well into week eight on the new ctcLink system and week four of fall quarter. So far, colleges have completed three payroll cycles in ctcLink, disbursed millions of dollars in financial aid, and now have more than 26,400 students and employees with active ctcLink accounts. There is still much more work to do, but they have accomplished a great deal in the last several weeks.

It’s been a challenge, but slowly and surely, initial issues are being fixed, data is being corrected and the system is beginning to stabilize. Staff from FirstLink colleges, Ciber and SBCTC have worked tirelessly to uncover the issues and fix them as fast as possible.

One of the biggest issues has been getting financial aid funds to students in a timely manner. This has been tough on those students who rely on receiving their financial aid at the beginning of the quarter so they can purchase supplies, pay for daycare, transportation and many other living expenses. SBCTC, Ciber and college staff have been doing everything they can to correct the issues as quickly as possible. Getting students the funds they have coming to them is the top priority.

Many of the issues were related to how data (programs, courses, transcripts, schedules, etc.) converted from the old system to ctcLink. Because components within the new system are so closely connected, a data issue in student enrollment could have an effect on a student’s tuition balance, financial aid eligibility, or on the amount they should receive. Much work went into identifying, understanding and cleaning up those data issues. There were also a few configurations in the system (Financial Aid and Student Financials) that had to be worked out one by one.

All of the fixes and lessons learned will be applied to the implementation process for the first wave of eight colleges (Wave 1), scheduled for late August 2016. If you are part of the community and technical college system, please thank your FirstLink colleagues who’ve gone before you. It’s been a long haul, they have worked extremely hard and the lessons learned from their experience will benefit the entire community and technical college system with the implementation of ctcLink.

 

 

About ctclinknews

ctcLink is a single, centralized system of online tools for student services and administrative functions for all 34 community and technical colleges in Washington. In the next several years, ctcLink will be implemented on every campus, providing online tools for everything from admissions to graduation. The first three ("FirstLink") colleges came online in August 2015. A wave of 8 more colleges (cleverly named "Wave 1") will switch over to the new ctcLink system in August 2016, followed by Wave 2 in 2017 and Wave 3 in 2018.
This entry was posted in Uncategorized. Bookmark the permalink.

One Response to FirstLink Update: Week 8

  1. Thank you and Congrats to Tacoma, Spokane and Spokane Falls for completing week 8! As we watch from the sidelines, know we are cheering for you and appreciate your efforts with the new system!!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s