FirstLink Update: Week 5

Tacoma and Spokane colleges have been using the new ctcLink system for five weeks now. Much has been accomplished but there is still more to do to work through the remaining kinks and bugs in the system and continue the stabilization period.

Students started receiving their financial aid this week. The disbursement process was delayed last week when financial aid offices had to take extra time to make sure the disbursement amounts were correct for each student. This was a painstaking effort and slowed the disbursement process last week. Once financial aid award amounts were re-confirmed in ctcLink, the process of sending the money to the third party debit card agency was performed and some glitches were fixed along the way in that process as well. All three colleges sent out a majority of their financial aid disbursements this week and expect to wrap up the process for all financial-aid-eligible students next week.

The FirstLink colleges also posted their second payroll cycle in the new ctcLink system. Employees were paid on time and the process went fairly smoothly, but there are some issues to work out, especially in the area of streamlining the current process so it is much less time consuming for payroll staff. Meetings to address these issues began this week.

In all, more than 25,000 people have activated their ctcLink account since FirstLink colleges switched over to the new system the week of August 24. The majority of those (22,121) are students.

About ctclinknews

ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business. It's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
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