This week was the final countdown to the beginning of fall quarter for Tacoma and Spokane colleges. The big push in the new ctcLink system this week was getting financial aid packaged and awarded for incoming students. All of the colleges using the new ctcLink system (Tacoma, Spokane, Spokane Falls) dealt with numerous issues working to get data in the ctcLink system updated and correct so they could distribute financial aid correctly to eligible students.
Because of the glitches, all three colleges have extended the tuition due date so students don’t get dropped from classes for non-payment. By Friday, some students were reporting on social media that their tuition was paid, but they were still waiting for their refund on their Higher One debit card (remaining financial aid funds for the quarter). Many students rely on that money to buy their books and other supplies and to cover transportation, daycare, etc. Those refunds are expected to start showing up on students’ debit cards beginning Monday and throughout the week.
It was an extremely frustrating week for students and staff alike. Next week, the ctcLink project team will continue assisting college staff to work through the remaining issues so students can begin to settle in to their fall classes and focus on learning.