FirstLink Go-Live: 1.5 week update

It’s been a busy, busy couple days for all involved in the ctcLink project. There are several issues with the new system that continue to make it extremely challenging for FirstLink colleges to assist incoming fall-quarter students. Due to the issues with the new system, all three colleges extended their tuition deadline for fall. Many of the problems related to admitting students, getting their ctcLink accounts activated, enrolling in courses and paying tuition have been resolved as of this evening. There are more glitches to fix, but there has been tremendous progress since Tuesday morning. In total, 925 service tickets have been logged with the ctcLink Service desk and more than 75 percent of those are no longer open.

In addition, colleges are starting to do other business in the system, such as purchasing, travel and time/leave reporting. The project team and colleges are now gearing up for the first payroll run in ctcLink as well.

As of this evening, a total of 9,074 people at Spokane and Tacoma colleges have activated their ctcLink account and 7,121 of those are students.

 

About ctclinknews

ctcLink is a single, centralized system of online tools for student services and administrative functions for all 34 community and technical colleges in Washington. In the next several years, ctcLink will be implemented on every campus, providing online tools for everything from admissions to graduation. The first three ("FirstLink") colleges came online in August 2015. A wave of 8 more colleges (cleverly named "Wave 1") will switch over to the new ctcLink system in August 2016, followed by Wave 2 in 2017 and Wave 3 in 2018.
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