FirstLink Go-Live: 1.5 week update

It’s been a busy, busy couple days for all involved in the ctcLink project. There are several issues with the new system that continue to make it extremely challenging for FirstLink colleges to assist incoming fall-quarter students. Due to the issues with the new system, all three colleges extended their tuition deadline for fall. Many of the problems related to admitting students, getting their ctcLink accounts activated, enrolling in courses and paying tuition have been resolved as of this evening. There are more glitches to fix, but there has been tremendous progress since Tuesday morning. In total, 925 service tickets have been logged with the ctcLink Service desk and more than 75 percent of those are no longer open.

In addition, colleges are starting to do other business in the system, such as purchasing, travel and time/leave reporting. The project team and colleges are now gearing up for the first payroll run in ctcLink as well.

As of this evening, a total of 9,074 people at Spokane and Tacoma colleges have activated their ctcLink account and 7,121 of those are students.


About ctclinknews

ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business. It's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
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