FirstLink Go-Live: Day 1

The ctcLink system was turned over to the FirstLink colleges today and college subject matter experts and staff spent the day activating their new accounts, starting to navigate the system and logging service tickets with their local help desks and the SBCTC/ctcLink Service Desk.

In all, 1,167 people activated their account in ctcLink and more than 300 of those were students. More than 135 tickets were logged to the SBCTC/ctcLink Help Desk and, so far, nearly 65 percent of those have been resolved. Many of those issues were login and security-related, which was to be expected. A lot was accomplished today, but there is much more work to do. The project team is looking forward to a productive ‘Day 2.’

 

No days 'til go live! The Financial Aid Team pulled a couple all-nighters Cutover Weekend and they were still up for a photo shoot. From Left: Neeraj Kripalani, Ciber; Luis(Tony) Rivera, Ciber; Rachelle Russell, SBCTC; Jodi Sharpe, SBCTC; Kim Wasierski, SBCTC; Jerry Perez, Ciber.

No days ’til go live! The Financial Aid Team pulled a couple all-nighters Cutover Weekend yet they still said ‘yes’ to a photo op. From Left: Neeraj Kripalani, Ciber; Luis(Tony) Rivera, Ciber; Jodi Sharpe, SBCTC; Kim Wasierski, SBCTC; Jerry Perez, Ciber.

About ctclinknews

ctcLink is a single, centralized system of online tools for student services and administrative functions for all 34 community and technical colleges in Washington. In the next several years, ctcLink will be implemented on every campus, providing online tools for everything from admissions to graduation. The first three ("FirstLink") colleges came online in August 2015. A wave of 8 more colleges (cleverly named "Wave 1") will switch over to the new ctcLink system in August 2016, followed by Wave 2 in 2017 and Wave 3 in 2018.
This entry was posted in FirstLink Colleges. Bookmark the permalink.

2 Responses to FirstLink Go-Live: Day 1

  1. cj99224 says:

    Thank you all for your hard work and dedication. Carol Landa-McVicker, State Board

  2. Roberta Gillis says:

    Thank you for being the first to initiate this new system, we look forward to hearing about the transition. Roberta Gillis, Olympic College – Career Center

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s