The ctcLink system was turned over to the FirstLink colleges today and college subject matter experts and staff spent the day activating their new accounts, starting to navigate the system and logging service tickets with their local help desks and the SBCTC/ctcLink Service Desk.
In all, 1,167 people activated their account in ctcLink and more than 300 of those were students. More than 135 tickets were logged to the SBCTC/ctcLink Help Desk and, so far, nearly 65 percent of those have been resolved. Many of those issues were login and security-related, which was to be expected. A lot was accomplished today, but there is much more work to do. The project team is looking forward to a productive ‘Day 2.’