Features Friday (on Monday!): Student Services Center

With so many campuses closed on Fridays (only one more summer Friday left!), I decided to save this for Monday.

Many FirstLink college SMEs recently got a chance to better understand some of the self-service features coming our way with ctcLink. Topics included Student Center (what students will see/do online); Student Services Center (what staff will see/do to assist students); Faculty Center; Requisitions (online purchasing process) and Employee Self Service.

Today we’ll focus on the Student Services Center where staff can see an at-a-glance overview of student information, activate financial aid awards, calculate tuition, create refunds, and assign and release service indicators (those are flags noting if certain services are provided to a student, such as disability services, or if any services are currently withheld until the student takes a particular action, such as paying a bill).

The FirstLink SME sessions were interspersed with online demos and hands-on practice, which helped fill in the blanks for how everything works online. We can’t do that here, but the supporting presentation linked above and below will help those who work in any of the student services areas get a better understanding of the types of features that will be available in the Student Services Center. Hint: For presenter’s notes, look for a text bubble icon in the top corner of each slide. Hover over the icon to see the speaker’s notes for that page.

Be sure to visit the ctcLink Features section of the blog for any past posts you may have missed…

About ctclinknews

ctcLink is the implementation of a single, centralized system of online functions to give students, faculty and staff anytime, anywhere access to a modern, efficient way of doing their college business. It's about much more than new software. As the current 35-year-old administrative system is replaced, colleges will also align their core business processes with the delivered software solution, making for streamlined, standardized practices across the 34-college system.
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