Features Friday (on Monday!): Student Services Center

With so many campuses closed on Fridays (only one more summer Friday left!), I decided to save this for Monday.

Many FirstLink college SMEs recently got a chance to better understand some of the self-service features coming our way with ctcLink. Topics included Student Center (what students will see/do online); Student Services Center (what staff will see/do to assist students); Faculty Center; Requisitions (online purchasing process) and Employee Self Service.

Today we’ll focus on the Student Services Center where staff can see an at-a-glance overview of student information, activate financial aid awards, calculate tuition, create refunds, and assign and release service indicators (those are flags noting if certain services are provided to a student, such as disability services, or if any services are currently withheld until the student takes a particular action, such as paying a bill).

The FirstLink SME sessions were interspersed with online demos and hands-on practice, which helped fill in the blanks for how everything works online. We can’t do that here, but the supporting presentation linked above and below will help those who work in any of the student services areas get a better understanding of the types of features that will be available in the Student Services Center. Hint: For presenter’s notes, look for a text bubble icon in the top corner of each slide. Hover over the icon to see the speaker’s notes for that page.

Be sure to visit the ctcLink Features section of the blog for any past posts you may have missed…

About ctclinknews

ctcLink is a single, centralized system of online tools for student services and administrative functions for all 34 community and technical colleges in Washington. In the next several years, ctcLink will be implemented on every campus, providing online tools for everything from admissions to graduation. The first three ("FirstLink") colleges came online in August 2015. A wave of 8 more colleges (cleverly named "Wave 1") will switch over to the new ctcLink system in August 2016, followed by Wave 2 in 2017 and Wave 3 in 2018.
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